1225 South Church Street, Suite B, Charlotte, NC 28205, US
FAQs
Looking for more info about your membership? Check out the FAQ’s below, or contact us for details
1. What is the My Fitness World Guarantee?
At My Fitness World, we guarantee results. If you don’t feel or see a positive difference within 30 days of joining our personal training studio, we will refund your money! All you have to do are the following in the first 30 days:
- Eat balance nutritional meals for four weeks
- Attend all your scheduled personal training session(s) and follow any additional training recommendations given by the Trainer
- That’s it! If none of this has you feeling more fit and energized, we’ll refund all of your money.
*Guarantee only applies if you sign up for 2 or more per week 1 on 1 Training Sessions or Couples/Duo Sessions
2. What is the free personal training session you offer?
To help you get started on the right foot, every new member is provided with 2 free 1 on 1 personal training sessions with a personal trainer who measures your strength, flexibility as well as cardio condition.
3. Where is My Fitness World?
My Fitness World is located at 1225 South Church Street, Suite B Charlotte, N.C. 28202
4. Can I bring a guest with me to work out?
Absolutely. You may invite a friend to your personal training session for free for 2 sessions. Plus, if your friend decides to sign up for 1 on 1 personal training or couples/duo training you’ll earn free training sessions.
5. How can I change my billing information on my account?
To change your billing information you will need to contact My Fitness World directly and we will be happy to change it for you.
6. What are the age restrictions to use a gym?
Typically, the minimum age to work out at My Fitness World is 16, but there maybe some exceptions. Contact My Fitness World directly to learn more.
7. How do I cancel my membership?
To cancel your training session, you will need to submit a written request to My Fitness World, 30-days prior to your desired cancellation date. Please note that depending on the timing of the request you may be charged for the following months dues prior to cancellation.
8. Can I put my membership on hold?
Yes. Memberships may be frozen for up to 60 days by contacting My Fitness World.